Psychometrics. So what?

Are you getting hung up on your label? I see lots of people talking about the MBTI type but what you have got to keep asking is “so what?” What are you going to do with this new information? My feeling is that most people use to support their existing...

PeopleMaps InTouch 2

PeopleMaps in the News and Comment pages of the Autumn edition of the Contact Centre Association’s Membership magazine InTouch, click on the thumbnail to read more…

Passion is fuel

The difference between an every day job and a career you love, is simply passion. When you are passionate about what you do it hardly feels like work at all. I am in the west coast of France and have only two neighbours. The house overloooks a nature reserve and...