How To Hire The Best Contact Centre Staff

Discover how to hire the very best contact centre staff and reduce your staff turnover. 

Success Profile

Discover how to analyse your existing successful employees and use them to build a Success Profile that will work for you.


Save Time

Reduce the time you have to spend recruiting significantly, whilst ensuring you speak to your very best candidates.

Reduce staff turnover

Learn how to significantly reduce staff turnover and finally enjoy some stability in your contact centre.


Save Money

Recruitment is an expensive business. With PeopleMaps you can reduce your staff turnover and reduce your recruitment costs as a result.


Discover what your ideal candidate looks like

In this course, you will discover what your ideal candidate looks like for your specific contact centre, so that you will know who to hire and who to avoid. Contact centres vary, so you need what works for you.


How to interview candidates

Even though you may be an experienced interviewer, you will discover new techniques and applied psychology that will help you interview candidates and get the data you need to make better hiring decisions.


The problem with CVs

You will discover an alternative to using CV based recruitment, that will save you a lot of time and get you better data.


Save Time

Do you currently interview almost every candidate? In this course you will learn new techniques to help you prioritise your candidate list, ensuring that you speak to your very best prospects first, saving you days of interview time each month.

Plans and Pricing

When you make a purchase you can gain six months access to this online video course. This is more than enough time to complete the course and be awarded your certificate. Extensions are available if required.

Money Back Guarantee

This is a risk free purchase. If you are not happy with your purchase, then please take advantage of the money back guarantee.

If you are unsure or have questions please contact PeopleMaps directly and we will be happy to answer your questions.

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

“May I wish you every success in this new launch. I’ve never found a hint of anything but well-informed professionalism in everything you do. The support I’ve received from you when in difficult times and the non-quibble response to my concerns always guarantees you my respect and attention when contacted by you.

I think your aids to raising self-awareness and overview of the industry of recruitment put many of us who listen to what you have to say at a serious competitive advantage over others who seek to rely on determination and self-criticism to get through; an approach which brought me to the edge of despair and made me easy prey to those seeking to exploit my resources for their own ends.

May I wish you continued success and satisfaction in your business and in providing real help to others.”


“You are so right that I need to consider what suits my personality! I studied a subject because it interested me but I didn’t give enough respect to the notion that the end job wasn’t for me. It required me to ‘act upbeat’ ‘talk to people all day, every day’. What was I thinking – no wonder I was unhappy having to adjust my personality to suit a job. I am not a ‘people’ person! Hope you can help me find a better fit. “


“I have been meaning to email you for some time now to thank you for all the info and insight you have given out to people all over the country.

I was made redundant back in February and was unemployed for 4 months afterwards. Your profile helped me open my eyes to new possibilities and after suffering from stress in almost all of my previous jobs, it gave me renewed confidence and completely changed things.

I am a much happier, smiley, relaxed person. I feel that I have now become unstuck from the vicious cycle and have the confidence to go forward and make things happen.

The turning point was your personal profile, and this is a tool of major importance for anyone trying to achieve something in life.

Thank you, Martin, for your help and sharp analysis!


Frequently Asked Questions

What psychology so you use?

PeopleMaps is based on the research of Carl Jung, the famous Swiss psychologist. 

What is your refund policy?

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with your course, then simply send us an email and we will refund your purchase. This is a risk-free purchase.

Does this course work?

Although you will learn a lot of new ideas to implement to improve your recruitment process, you will also find that most of them make common sense. Many of these techniques have been tried and tested by other recruiters. You will find they make a lot of sense.

How long does the course take?

This is a crash course designed for busy line managers. You should spend less than a couple of hours on the course and you can dip in an out whenever you have a few minutes, as it is delivered via several short videos, rather than one long video.


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