Unlimited personality profiling of every Contact Centre job applicant. Reduce your staff turnover by 5% in just three months or your money back - guaranteed!


Tackle issues including attrition, team leadership and succession planning head on with personality reports specifically designed for Contact Centres.

  Which of the following is MOST like you?  
  1 2 3 4 5 6 7 8 9 10  

Be spontaneous. Don't think about it. Go with your first answer. Be you.

Benchmarking success

When you know what you are looking for, it's a lot easier to see. PeopleMaps has created the world’s first automated personality benchmarking tool that enables you to create a candidate brief, making the right candidate easy to spot.

For attrition, team leaders or succession planning, being able to pinpoint the most effective personality for the role is crucial and the PeopleMaps benchmarking facility makes this possible quickly, accurately and cost effectively.

You can benchmark using existing successful employees (historical model) or create a benchmark for an entirely new role instantly (competency based).

The benchmarking service comes with a visual reference in the form of a map so you can process hundreds of applications efficiently.

Read more at www.contactcentrerecruitment.com

'In an extensive project with the Contact4 contact centre involving over 1,500 candidates the PeopleMaps profiler helped to reduce staff turnover from 47% to 12% which resulted in over £400,000 saved on recruitment and training costs.'

Using the PeopleMaps profiler and benchmarking system you can easily:

Reduce churn rates
Staff turnover is one of the biggest challenges facing the Contact Centre industry.

Spot stars early
Build a great team now and in the future by identifying your future stars at the outset.

Discover team leader potential
Spot team leaders before they even work the desks.

"Placing candidates in various positions was much more achievable. For example it was easier to spot a candidate that would be a good team leader, even if they were not a great match for an inbound sales role. Instead of rejecting candidates I would look across the company to see what other vacancies they may be able to fill.”

Sharon Dunn, HR Manager Contact4

And if using PeopleMaps does not reduce your attrition rates by 5% in three months then we guarantee to refund every penny you pay us.


How does it work?

3 Easy Steps to PeopleMaps Personality Reports for Contact Centres


Send candidates to your unique profiling page supplied by PeopleMaps.Include your company logo.


Candidate completes personality test online in under 8 minutes.Online from anywhere - at home or in your office. Make it part of your application process?


You login to your Control Room to view all the reports -available instantly. Share reports with others if you like.



“I would highly recommend the PeopleMaps service for tackling contact centre attrition. It’s simple to use, accurate and reduces the time, administration and cost of recruitment. It definitely gives you more of an insight into your applicants before even meeting them,” Jackie Hylton, HR Coordinator at bcwgroup plc.

How much does the service cost?

Using benchmarking is most efficient when you profile every candidate so PeopleMaps offers contact centres an unmetered service depending on the size of your contact centre. For example the price for unmetered use of the contact centre reports in a 200 seat contact centre is just £1,200 per month, which includes the historical modelling benchmarking service.

It's simply the world's most cost effective, simple to use and accurate personality profiler system available online.Just pay a fixed monthly fee and profile every candidate. Don't worry about how many report you use as there is no charge per report.

Over 60% of employers use these techniques for staff recruitment and development. - but many pay over the odds. Get your free PeopleMaps account today and you'll be up and running in minutes.

A friendlier alternative to Myers Briggs

You might be familiar with the well-known Myers Briggs Type Indicator (MBTI) - PeopleMaps provides an easy, instant, online alternative.

* Priced specifically for Contact Centres - You process hundreds of applicants so you need something that is affordable. PeopleMaps is the best priced professional profiler available today.

* Instant reports online - The whole process takes place over the Internet - from your candidate's personality questionnaire, to your management of reports. Instant access.

* Easy to read reports - All the reports are written in plain English, so you can read and understand your reports even if you have no background in personality tests or human resources.

* No specialist training required - Unlike other profilers, we don't require you to undertake any training before you use the service. All our reports are written in plain English, so you dont need any training to understand them.

* No compulsory consultancy fees -
Traditional profiling service providers build expensive consultancy services into their delivery model. We don't deliver any compulsory consultancy as part of our online profiling service.


What about the Psychology?
The theory underpinning PeopleMaps comes from the work of Carl Jung, the Swiss psychologist who believed every individual was unique.

His theory focuses on the cognitive aspects of personality i.e. how people think and take on board information to make their decisions and sense of the world. This is the psychological theory that other renowned profilers including the Myers Briggs Type Indicator (MBTI) are also based on.

Still not sure?
PeopleMaps psychometric testing has revolutionised the world of personality profiling - we've made personality-centric psychometric tests truly affordable, accessible and available.

Imagine being able to assess the personality of your job applicants in less than 5 minutes - before you've even met them! PeopleMaps can help you achieve this with this easy, instant online service - the best professional profiler on the web! Sign up for your free account and you could be reading your personality report in under 8 minutes.

You've nothing to lose
We offer a full money back guarantee on all purchases from PeopleMaps if we don't reduce your attrition rate by 5% within 3 months. Contact Centres qualify for unlimited Contact Centres personality reports for a low monthly fee, depending on the number of seats in your sites.


How to save money on recruitment

"We had been looking for a psychometric profiler for recruitment purposes. Most seemed to be orientated to the individual - PeopleMaps' tests are more tailored to the corporate angle. It's convenient and quick."

Kathy Cross, HR Manager, Karcher

Profiling Newbie?

Many of our first-time customers haven't used profiling before. PeopleMaps profiling is easy, instant and online. Its especially useful for Managers and Directors with no HR experience and no psychological training.

We write the reports in plain English, so you won't need to hire any consultants or take any training - ever!

Suitable For All Applicants

You don't pay per report, so you can have every single applicant complete the personality questionnaire at the outset - it's affordable.

Reports For Specific Job Roles

You can use the Contact Centre Report or select other reports from our extensive range for different job roles.

You can even have reports customised to match your core competencies.


“Using PeopleMaps I was able to reduce my shortlist of ten candidates to two very strong individuals, one of which we selected with great confidence they would fit into our small team. The profile was amazing, even scary,in its accuracy. I have no hesitation in recommending PeopleMaps.”

Chris Morgan, Data Liberation

"Outstanding value for money"

"Easy to use"

"The reports are spot on"

 "Great product"


"Convenient and quick"

"Cannot live without it"

"Meaningful, relevant and helpful"

Use PeopleMaps for other roles in your organisation. We provide reports for the many functions including;


Banking and finance

Customer Service

Fleet driver

Entrepreneur - corporate

Graduate recruitment


HR professionals

InterviewAssist executive

IT and engineering


Marketing professional

PA, admin and secretaries


Sales recruitment

Senior managers and directors

Shortlist Assist

Software developer

Team builder

Team leader


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