Customer Service – £25 each

Overview

Customer service plays a vital role in all business. These roles are clearly more about attitude than skills. Personality is key.

PeopleMaps developed this report to enable you to make excellent hiring decisions and enable you to provide excellent customer service to your customers.

What’s in the report

The report covers the fundamentals of customer service and will give you an insight into the kind of person you are interviewing. It will also provide you with specific questions to ask and what to look for in terms of answers.

Where to use the report

When interviewing candidates for any kind of customer services role you will find this report very valuable.

You may also use it during training and development programs too. It can also be helpful if you are putting people through their NVQ in Customer Service.

Topics in the report

Overview
The PeopleMaps Map (A visual aid to personality)
Working together – How the candidate will get on with you and your team.
Communication – You need to know how this person communicates with others
Influencing Skills – very important when dealing with customers
Managing Customers and Services – Managing people and activity is key to customer service.

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You may also be interested in reading about the psychometric testing of teachers . This article is in response to a newspaper article.  As with any tool it can be used correctly or incorrectly.