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Overview
The Contact Centre Report was developed specifically for companies that have a large inbound and outbound teleworking force.
This report will reduce your staff churn rates significantly and save you a fortune as a result. It is simply the most cost effective, time saving way of recruiting in a Contact Centre environment.
What’s in the report
Not only are you provided with comments about each of the following sections, but also a quick easy to read graph is provided on each topic.
Interview questions are provided with each topic and the PeopleMaps business psychologists has peppered the report with comments to give you a deeper insight.
When to use the report
If you have a call centre type operation large or small, or some telephone based staff then this report is ideal.
Whether your staff are handling inbound or outbound calls, are in sales or customer service, “Contact Centre” should be an essential part of your recruitment process.
Topics in the report
Dealing with Inbound Calls
Dealing with outbound calls
Customer Focus
Team Leader Potential
Candidate’s likelihood of staying in the job
The kind of work environment management should create to get the best from this candidate
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{ 3 comments… read them below or add one }
Good Morning,
I am currently working on a small call centre type project employing somewhere between 10 & 15 people. Would you be able to give me an indication of the likely cost for contact centre testing for an operation of this size?
Many Thanks
I operate from South AFrica and would like to learn more on peoplemaps for driving as used by the DIA.
I am in London on the 8th April and was hoping to meet a representative
Eugene Herbert
MD- RAC
I operate from South AFrica and would like to learn more on peoplemaps for driving as used by the DIA.
I am in London on the 8th April and was hoping to meet a representative